Read the exact claim
Identify dates, names, products or statements that could link to a real interaction.
Google review eligibility route
This reviewer was
never a customer.
A missing customer record can be relevant, but it is not enough on its own. We help turn a genuine concern into a truthful, policy-led case record.
THE CORE QUESTION
Can the review be connected to a genuine customer interaction?
A reviewer may use a different display name or leave incomplete information. The goal is not to assert “fake” too quickly; it is to document the context accurately.
Build the right record
Four checks before
calling a review fake.
These checks protect the quality of the case and avoid inaccurate reporting.
Search the right records
Check relevant booking, order or contact records without manufacturing a negative result.
Look for context
Note duplicate wording, competitor connection or a conflict of interest only where evidence supports it.
Choose the route
Assess whether a policy-led dispute, response, monitoring or no action is appropriate.
Do
Preserve facts.
- Save the review URL and date
- Keep a neutral record search summary
- Share only relevant customer context
- Use a calm public response if needed
Do not
Manufacture a case.
- Do not create false customer records
- Do not send automated mass reports
- Do not claim a reviewer is fake without basis
- Do not threaten a genuine reviewer
Start with the public link
Check the review
before you react.
The free eligibility check gives you a structured first record without filing a report automatically.