1. Eligibility before engagement
Every route starts with the public content or profile, a concise factual context and the possible ground. A free check is not a promise that the content can or will be removed. It is also not an automatic submission to a platform.
We look for a specific policy, privacy, safety, ownership, publisher or other legitimate ground. We may recommend mitigation, correction, response guidance, monitoring or no action where removal is not realistic.
2. Every paid case has a written scope
Before paid work starts, Reviewell will agree in writing on the target URL or content, intended route, evidence needed, expected deliverables, exclusions, the fixed fee per review, when it becomes due and material risks. A new platform, new URL or materially changed facts may require a new scope.
Neither a homepage price nor an eligibility email alone creates a paid engagement. Reviewell does not file a report, contact a third party or make a legal submission before the relevant scope is accepted.
3. Truthful, minimal evidence
Clients must provide information they are entitled to share and that they reasonably believe is accurate. We seek the minimum evidence needed for the route. We do not manufacture records, create false reviews, impersonate people, use threats, make unsupported legal claims or attempt to suppress genuine criticism.
Where immediate safety is at risk, contact emergency services or a qualified local professional first. Reviewell is not an emergency service.
4. Transparent outcomes
Reviewell records the route taken and the material outcome that is communicated to us. An outcome may be removal, correction, de-indexing assessment, account action, a declined request, mitigation advice or no viable route. We do not publish client results or use client names as proof without explicit permission.
We cannot control platform, publisher, host, registrar, search-engine, authority or court decisions. Time estimates are indicative only and never guaranteed.
5. No removal, no fee
For review removal on Google, Trustpilot and Airbnb, the fee for each review is a fixed amount agreed in writing before work starts. Prices start at €99 per review (excl. VAT) for a review with a clear policy breach and evidence the client already holds; cases that require substantially more work — extensive evidence, several appeal rounds, a review wave, extortion or a legal route — are quoted higher before work starts. From 5 reviews in one written scope, each review's fee is reduced by 20%. Urgent handling (assessment and filing the same business day) adds €49 per review and, like the base fee, is only due if that review is removed. That fee is only due once Reviewell has confirmed the review has been removed. We confirm removal by checking both the review's direct link and the public profile, company page or listing at two moments at least 24 hours apart. A cached search result, a screenshot or a copy on another website does not count either way.
If the review remains public after the agreed route has been exhausted, nothing is owed for that review. Reviewell does not charge anything upfront, by the hour or for administration on these cases. After confirmed removal, Reviewell sends an invoice payable within 14 days.
Once work on a review has started, the engagement for that review cannot be cancelled for convenience, because the removal request may already be with the platform. If the review is removed in that period, the agreed fee remains due. Out-of-scope requests, new URLs and other content types need a separate written scope. Statutory consumer rights remain unaffected. Questions about an invoice: info@reviewell.com with your case reference.
6. 30-day re-post guarantee
A removal only counts if the review stays gone for 30 days after the confirmed removal. If the review is reinstated or posted again within those 30 days — by the same reviewer, about the same experience, on the same platform — Reviewell takes it on again at no extra cost, using the same route and evidence where possible. If Reviewell cannot get it removed again, Reviewell refunds the fee paid for that review in full, within 14 days of telling you so. Reviews by other people, or about a different experience, are a new case.
7. Urgent response
For deepfakes, doxxing, threats, non-consensual imagery or targeted abuse, preserve the URL, account details and timestamp first. Tell us if there is an immediate safety risk. The urgent route is a faster triage process; it is not a promise of a fixed response time or outcome.