Questions about
review removal.

No. A genuine customer's opinion is allowed on Google, Trustpilot and Airbnb, even when it's harsh. We only take on reviews that break the platform's own rules — fake, conflicted, abusive, off-topic, extortion, or containing personal data. The free check tells you honestly which one yours is.

Google (Maps and Business Profile), Trustpilot and Airbnb. Each has its own rules and its own reporting route; we file on the right ground for that platform.

You get one fixed price per review before we start. That price only becomes due once we've confirmed the review is removed — checked on the review link and your public page at two moments at least 24 hours apart. If the platform keeps it online, you owe nothing for that review: no hourly fees, no admin costs, nothing upfront.

From €99 per review, excl. VAT, for a review with a clear breach and evidence you already have. Cases that need much more work — a lot of evidence, several appeal rounds, a review wave or a legal angle — get a higher quote. Either way you see the fixed price before any work starts, it never goes up afterwards, and it's only due after removal.

Yes. After you send a review, you get an email with a personal link to your case. It shows the status, what's been filed, what we need from you and every update — no account or password to remember.

Tick “urgent” in the form. For €49 extra per review we assess and file the same business day (requests in by 15:00) — useful for extortion or a sudden wave of reviews. Like the rest of the fee, it's only due if the review is removed.

A removal only counts if the review stays gone for 30 days. If it comes back within 30 days — re-posted by the same reviewer, about the same experience — we take it on again at no extra cost. If we can't get it removed again, you get your money back. That's our 30-day re-post guarantee.

You hear back from us within one business day. After you accept the price, most removals take days to a few weeks — the platform sets the pace, and some cases need an appeal. You get an update at least every 7 days.

Yes. Many of our cases start after a self-report was ignored or rejected. Tell us what you already tried; a better-grounded request or an appeal can still work.

You can, and sometimes that works. What usually makes the difference is naming the right policy ground and backing it with the right evidence — and following up when the first answer is no. That's the part we do.

Yes. We only use the platform's own reporting and appeal routes, with requests based on its published rules. We never mass-flag, post counter-reviews, buy reviews or log in to your account — the kind of tricks that can get a profile or listing restricted.

No. We never ask for your password or account access. If a step can only be done by the account owner — on Airbnb, for example, some requests go through your own Resolution Center — we tell you exactly what to click. On Google, you can optionally add us as a manager of your Business Profile (2 minutes, see add us as manager): that lets us appeal a rejected removal, which Google only allows owners and managers to do.

We can't promise that. Removing an unfair review gives new customers a fairer picture, but we don't guarantee a higher rating, more enquiries or more revenue.

Tick “more than one review” in the form and list them. Each review is assessed and priced on its own, and you only pay for the ones that are actually removed. From 5 reviews in one request, every review is 20% cheaper.

No. Reviewell BV is an independent Belgian company. The platform decides on every removal; we make the strongest honest case for it.