A careful first response
What to do next.
- Check the review against Airbnb's reviews policy, not against how unfair it feels
- Collect the message thread, reservation details and any photos with dates
- Write one clear request: the ground, the facts, the evidence
- Wait for Airbnb's answer — check back after about 48 hours
- Only use the second request if you have something new
What Airbnb removes
Reviews that are irrelevant or not first-hand (for example a guest who never arrived), fake reviews not based on a real reservation, reviews used for extortion or pressure, reviews from affiliated or competing hosts, certain retaliatory reviews, and content that breaks Airbnb's content policy.
What stays
A star rating you disagree with, complaints about things outside your control (like a noisy street), and a guest's honest opinion.