Never a customer
No visit, booking or purchase under that name or at that time.
Google review removal
Fake reviews, competitors, ex-employees, harassment or personal data on your Google Business Profile. We build the request, file it and follow it up. Free check first — you only pay if it's removed.
“Booked online, paid upfront, nobody showed up. Scammers.”
No booking under this name“Clear quote upfront and the kitchen was finished a week early. Would book again.”
Fictional business and reviews, for illustration only — not a client or a measured result.
What we can remove
Google, Trustpilot and Airbnb each remove reviews that break their own rules. These are the grounds we work with — and the one we don't.
No visit, booking or purchase under that name or at that time.
Bought, automated, copy-pasted or part of a review wave.
A competitor, a former employee or someone with a personal dispute.
Insults, threats or discrimination aimed at you or your staff.
Names, phone numbers or private details of staff or customers.
Meant for another location, or not about an experience at all.
A bad review used as pressure — pay, refund or else. Common on Airbnb and in fake-review waves.
A real customer's opinion stays, even when it's harsh. The free check tells you this upfront — we won't take your case just to try.
See how it works
How we assess a review
We put your objection next to the evidence. Pick a situation to see what we look at.
“Worst place in town. Rude staff, dirty rooms, never again!!”
Invented review, for illustrationIf there's no booking, visit or payment that matches — and the account shows a pattern of similar reviews — that supports a fake-review request. A missing record on its own isn't proof, so we check it against the rest.
Often a strong routeHow it works
No endless forms or vague next steps. A specialist assesses your situation and keeps you posted.
Paste the review link — or just your business name and which review it is. Two minutes, no account, no password.
Already reported it?
Many of our cases begin after a self-report was ignored or rejected. Pick where your process stopped — it's an explanation of the process, not a prediction.
A rejected report is not the end. On Google, eligible reviews can be appealed once; Trustpilot and Airbnb let you add information or ask again, and an appeal with the right ground and evidence is a different request than the first click on "report". Keep the decision email — the status in your dashboard doesn't always tell the full story.
Send us the review and the platform's answer. We'll assess whether an appeal or a new, better-grounded request is possible.
Send it to us →The platforms' own rules: Google · Trustpilot · Airbnb
What a case looks like
A typical case, step by step. This is an example to show the process — not a real client, and not a promised timeline. The platform sets the pace.
A one-star review from someone with no booking on record. Link plus two sentences of context.
We match it to Google's "not a real experience" ground, list the evidence that helps, and send a fixed price. You accept.
We file the policy-based request with the supporting facts, and log the date and reference.
No answer yet, so we follow up. You get your weekly update.
The review link no longer works and the profile no longer shows it. We check again 24 hours later.
Only now do we invoice the agreed price. Had it stayed online, there'd be nothing to pay.
Example timeline for illustration. Real cases can be faster or take weeks, and some reviews stay online — then you pay nothing. Shown for Google; Trustpilot and Airbnb follow the same steps.
The promise is simple
One fixed price before we start. Payment only after a confirmed removal.
Nothing upfront. No surprise invoices. Back within 30 days? We handle it again — or refund you.Check my review →Pricing
You know the price before we start, and you only pay it if the review is actually removed. No subscription, no hourly rate, nothing upfront.
Full pricing detailsFrom 5 reviews: −20% each. Urgent: +€49, filed the same day. Complex case — lots of evidence, several appeals, a legal angle? A higher, fixed quote before we start.
Check my review →By industry
What a fake review looks like — and what evidence helps — differs between a clinic, a hotel and a webshop.
Who we are
Reviewell BV · Brussels, Belgium · KBO/BTW BE 1012.058.705 · info@reviewell.com
Every review is checked by a person before anything is filed. We never invent evidence, never contact the reviewer and never post reviews in return.
Safe for your profile. No mass-flagging, no fake counter-reviews, no bought reviews, no login to your account — nothing that could get your profile or listing restricted. Every request is based on the platform's own rules: Google, Trustpilot and Airbnb.
Independent service. Not affiliated with Google, Trustpilot or Airbnb. The platform makes the final decision on every removal — we don't promise what we can't control.
Read our case standardsNo guesswork
Your reputation is personal. You should know exactly how we work.
Ask us something elseNo. A genuine customer's opinion is allowed on Google, Trustpilot and Airbnb, even when it's harsh. We only take on reviews that break the platform's own rules — fake, conflicted, abusive, off-topic, extortion, or containing personal data. The free check tells you honestly which one yours is.
Google (Maps and Business Profile), Trustpilot and Airbnb. Each has its own rules and its own reporting route; we file on the right ground for that platform.
You get one fixed price per review before we start. That price only becomes due once we've confirmed the review is removed — checked on the review link and your public page at two moments at least 24 hours apart. If the platform keeps it online, you owe nothing for that review: no hourly fees, no admin costs, nothing upfront.
From €99 per review, excl. VAT, for a review with a clear breach and evidence you already have. Cases that need much more work — a lot of evidence, several appeal rounds, a review wave or a legal angle — get a higher quote. Either way you see the fixed price before any work starts, it never goes up afterwards, and it's only due after removal.
Yes. After you send a review, you get an email with a personal link to your case. It shows the status, what's been filed, what we need from you and every update — no account or password to remember.
Tick “urgent” in the form. For €49 extra per review we assess and file the same business day (requests in by 15:00) — useful for extortion or a sudden wave of reviews. Like the rest of the fee, it's only due if the review is removed.
A removal only counts if the review stays gone for 30 days. If it comes back within 30 days — re-posted by the same reviewer, about the same experience — we take it on again at no extra cost. If we can't get it removed again, you get your money back. That's our 30-day re-post guarantee.
You hear back from us within one business day. After you accept the price, most removals take days to a few weeks — the platform sets the pace, and some cases need an appeal. You get an update at least every 7 days.
Yes. Many of our cases start after a self-report was ignored or rejected. Tell us what you already tried; a better-grounded request or an appeal can still work.
You can, and sometimes that works. What usually makes the difference is naming the right policy ground and backing it with the right evidence — and following up when the first answer is no. That's the part we do.
Yes. We only use the platform's own reporting and appeal routes, with requests based on its published rules. We never mass-flag, post counter-reviews, buy reviews or log in to your account — the kind of tricks that can get a profile or listing restricted.
No. We never ask for your password or account access. If a step can only be done by the account owner — on Airbnb, for example, some requests go through your own Resolution Center — we tell you exactly what to click. On Google, you can optionally add us as a manager of your Business Profile (2 minutes, see add us as manager): that lets us appeal a rejected removal, which Google only allows owners and managers to do.
We can't promise that. Removing an unfair review gives new customers a fairer picture, but we don't guarantee a higher rating, more enquiries or more revenue.
Tick “more than one review” in the form and list them. Each review is assessed and priced on its own, and you only pay for the ones that are actually removed. From 5 reviews in one request, every review is 20% cheaper.
No. Reviewell BV is an independent Belgian company. The platform decides on every removal; we make the strongest honest case for it.
Your business deserves better
Pick one review to start. We confirm your request, tell you the price, and handle the process.
Your next step starts here