Unfair review on Google, Trustpilot or Airbnb? No removal, no fee.Free check →

Google review removal

Fight Google reviews
that break the rules.

Fake reviews, competitors, ex-employees, harassment or personal data on your Google Business Profile. We build the request, file it and follow it up. Free check first — you only pay if it's removed.

1 The review2 Your details
Review on

Free check · You only pay if the review is removed

A fairer first impression
Atelier VerbekeInterior studio · Ghent · fictional
4,440 reviews
SASam D.1 review · 2 weeks ago

“Booked online, paid upfront, nobody showed up. Scammers.”

No booking under this name
LILien V.Local Guide · 1 month ago

“Clear quote upfront and the kitchen was finished a week early. Would book again.”

Fictional business and reviews, for illustration only — not a client or a measured result.

No removal, no fee 30-day re-post guarantee Evidence-led requests We follow up until there's an answer Checked by a person, every time

What we can remove

Reviews that break
the platform's rules.

Google, Trustpilot and Airbnb each remove reviews that break their own rules. These are the grounds we work with — and the one we don't.

Never a customer

No visit, booking or purchase under that name or at that time.

Fake or spam

Bought, automated, copy-pasted or part of a review wave.

Conflict of interest

A competitor, a former employee or someone with a personal dispute.

Harassment or hate

Insults, threats or discrimination aimed at you or your staff.

Personal data

Names, phone numbers or private details of staff or customers.

Wrong business

Meant for another location, or not about an experience at all.

Extortion

A bad review used as pressure — pay, refund or else. Common on Airbnb and in fake-review waves.

Not removable: honest criticism

A real customer's opinion stays, even when it's harsh. The free check tells you this upfront — we won't take your case just to try.

See how it works

Unfair review to removed,
in under a minute.

How we assess a review

Not every bad review can go.
A broken rule deserves a closer look.

We put your objection next to the evidence. Pick a situation to see what we look at.

How we assess this review01 / 04

“Worst place in town. Rude staff, dirty rooms, never again!!”

Invented review, for illustration
01The review and its date
02Your booking or customer records
03The reviewer's other activity
Is there any trace of this person as a customer?

If there's no booking, visit or payment that matches — and the account shows a pattern of similar reviews — that supports a fake-review request. A missing record on its own isn't proof, so we check it against the rest.

Often a strong route
Not sure where your review fits? We'll look at it for free.Check my review →

How it works

From “what can I do?”
to “it's handled.”

No endless forms or vague next steps. A specialist assesses your situation and keeps you posted.

Your requestStep 01
Now

Send the review

Paste the review link — or just your business name and which review it is. Two minutes, no account, no password.

  • Start with one review, or list several
  • No access to your Google account
  • Reply by email, usually within one business day

Already reported it?

Reported it and got a no?
That's often where we start.

Many of our cases begin after a self-report was ignored or rejected. Pick where your process stopped — it's an explanation of the process, not a prediction.

The platform said it doesn't break the rules.

A rejected report is not the end. On Google, eligible reviews can be appealed once; Trustpilot and Airbnb let you add information or ask again, and an appeal with the right ground and evidence is a different request than the first click on "report". Keep the decision email — the status in your dashboard doesn't always tell the full story.

Keep these
  • The platform's full decision email
  • The reason selected in your first report
  • One document that supports your objection

Send us the review and the platform's answer. We'll assess whether an appeal or a new, better-grounded request is possible.

Send it to us →

What a case looks like

From first message
to the result.

A typical case, step by step. This is an example to show the process — not a real client, and not a promised timeline. The platform sets the pace.

Day 0

You send the review

A one-star review from someone with no booking on record. Link plus two sentences of context.

Day 1

Assessment and fixed price

We match it to Google's "not a real experience" ground, list the evidence that helps, and send a fixed price. You accept.

Day 2

Request filed

We file the policy-based request with the supporting facts, and log the date and reference.

Day 6

Follow-up

No answer yet, so we follow up. You get your weekly update.

Day 9

Removed — checked twice

The review link no longer works and the profile no longer shows it. We check again 24 hours later.

Day 10

Invoice

Only now do we invoice the agreed price. Had it stayed online, there'd be nothing to pay.

Example timeline for illustration. Real cases can be faster or take weeks, and some reviews stay online — then you pay nothing. Shown for Google; Trustpilot and Airbnb follow the same steps.

The promise is simple

Review stays?
Then you pay nothing.

One fixed price before we start. Payment only after a confirmed removal.

Nothing upfront. No surprise invoices. Back within 30 days? We handle it again — or refund you.Check my review →

Pricing

No removal,
no fee.

You know the price before we start, and you only pay it if the review is actually removed. No subscription, no hourly rate, nothing upfront.

Full pricing details
Google · Trustpilot · AirbnbFrom €99per removed review · excl. VAT
  • Free policy check first
  • Fixed price per review, agreed upfront
  • Request, follow-ups and appeals included
  • Invoice only after confirmed removal
  • 30-day re-post guarantee

From 5 reviews: −20% each. Urgent: +€49, filed the same day. Complex case — lots of evidence, several appeals, a legal angle? A higher, fixed quote before we start.

Check my review →

By industry

Every sector has
its own review traps.

What a fake review looks like — and what evidence helps — differs between a clinic, a hotel and a webshop.

Who we are

A real company,
with real people.

Reviewell BV · Brussels, Belgium · KBO/BTW BE 1012.058.705 · info@reviewell.com

Every review is checked by a person before anything is filed. We never invent evidence, never contact the reviewer and never post reviews in return.

Safe for your profile. No mass-flagging, no fake counter-reviews, no bought reviews, no login to your account — nothing that could get your profile or listing restricted. Every request is based on the platform's own rules: Google, Trustpilot and Airbnb.

Independent service. Not affiliated with Google, Trustpilot or Airbnb. The platform makes the final decision on every removal — we don't promise what we can't control.

Read our case standards

No guesswork

Good questions.
Clear answers.

Your reputation is personal. You should know exactly how we work.

Ask us something else
Can you remove any negative review?+

No. A genuine customer's opinion is allowed on Google, Trustpilot and Airbnb, even when it's harsh. We only take on reviews that break the platform's own rules — fake, conflicted, abusive, off-topic, extortion, or containing personal data. The free check tells you honestly which one yours is.

Which platforms do you handle?+

Google (Maps and Business Profile), Trustpilot and Airbnb. Each has its own rules and its own reporting route; we file on the right ground for that platform.

What does “no removal, no fee” mean exactly?+

You get one fixed price per review before we start. That price only becomes due once we've confirmed the review is removed — checked on the review link and your public page at two moments at least 24 hours apart. If the platform keeps it online, you owe nothing for that review: no hourly fees, no admin costs, nothing upfront.

How much does it cost?+

From €99 per review, excl. VAT, for a review with a clear breach and evidence you already have. Cases that need much more work — a lot of evidence, several appeal rounds, a review wave or a legal angle — get a higher quote. Either way you see the fixed price before any work starts, it never goes up afterwards, and it's only due after removal.

Can I follow my case?+

Yes. After you send a review, you get an email with a personal link to your case. It shows the status, what's been filed, what we need from you and every update — no account or password to remember.

What if it's urgent?+

Tick “urgent” in the form. For €49 extra per review we assess and file the same business day (requests in by 15:00) — useful for extortion or a sudden wave of reviews. Like the rest of the fee, it's only due if the review is removed.

What if the review comes back?+

A removal only counts if the review stays gone for 30 days. If it comes back within 30 days — re-posted by the same reviewer, about the same experience — we take it on again at no extra cost. If we can't get it removed again, you get your money back. That's our 30-day re-post guarantee.

How long does it take?+

You hear back from us within one business day. After you accept the price, most removals take days to a few weeks — the platform sets the pace, and some cases need an appeal. You get an update at least every 7 days.

I already reported the review myself. Can you still help?+

Yes. Many of our cases start after a self-report was ignored or rejected. Tell us what you already tried; a better-grounded request or an appeal can still work.

Can't I just report it myself for free?+

You can, and sometimes that works. What usually makes the difference is naming the right policy ground and backing it with the right evidence — and following up when the first answer is no. That's the part we do.

Is this safe for my profile or listing?+

Yes. We only use the platform's own reporting and appeal routes, with requests based on its published rules. We never mass-flag, post counter-reviews, buy reviews or log in to your account — the kind of tricks that can get a profile or listing restricted.

Do you need access to my account?+

No. We never ask for your password or account access. If a step can only be done by the account owner — on Airbnb, for example, some requests go through your own Resolution Center — we tell you exactly what to click. On Google, you can optionally add us as a manager of your Business Profile (2 minutes, see add us as manager): that lets us appeal a rejected removal, which Google only allows owners and managers to do.

Will removing the review increase my sales?+

We can't promise that. Removing an unfair review gives new customers a fairer picture, but we don't guarantee a higher rating, more enquiries or more revenue.

What if I have more than one review?+

Tick “more than one review” in the form and list them. Each review is assessed and priced on its own, and you only pay for the ones that are actually removed. From 5 reviews in one request, every review is 20% cheaper.

Is Reviewell part of Google, Trustpilot or Airbnb?+

No. Reviewell BV is an independent Belgian company. The platform decides on every removal; we make the strongest honest case for it.

Your business deserves better

You built your business.
Protect the name you earned.

Pick one review to start. We confirm your request, tell you the price, and handle the process.

  • No removal, no fee
  • A reply within one business day
  • Follow your case live via the link in your email

Your next step starts here

1 The review2 Your details
Review on

Free check · You only pay if the review is removed

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