For franchises & multi-location brands

One location's review
is every location's problem.

Head office sees every location's reviews as a brand risk, even when the problem is genuinely local — a franchisee's poor week, or a reviewer confusing two nearby branches, still shows up under the same brand name in search. We assess each review against the specific location and policy ground that actually applies, rather than treating the brand as one undifferentiated reputation.

Check a Google review ↗See what this covers ↓
Free first checkFrom €299 for caseworkNo outcome guarantee

Situations we actually see

What this looks like
for franchises & multi-location businesses.

Every case still starts with the same policy check — these are the situations where franchises & multi-location businesses most often have a real route worth checking.

Worth a free check

Situations like these.

  • ✓ A review is posted against the wrong location's Business Profile entirely
  • ✓ A negative pattern appears at one franchisee location and head office needs a clear, factual record before deciding how to respond
  • ✓ A former franchisee or ex-employee posts reviews across several locations after a dispute
  • ✓ You need a consistent removal-assessment process across locations, not a different ad hoc approach each time
Usually not a removal route

We do not file cases for these reasons.

  • — A real customer gives a low rating
  • — The review is unpleasant but expresses an opinion
  • — There is no policy ground or supporting context
  • — The objective is to hide genuine criticism

Franchises & Multi-Location Businesses FAQ

Questions we hear
most often.

Do you work directly with individual franchisees, or only head office?+

Either — a case is scoped per business profile, so a franchisee or head office can both be the point of contact depending on how you want it run.

Can we get a picture across all our locations at once?+

The Reputation Audit (see pricing) covers detection and priority mapping across multiple locations in one scope, rather than one small report per site.

How do we add reviews for many locations at once?+

Our team can bulk-import a CSV or Excel export covering multiple locations' reviews into one workspace — reach out to set this up.

Start with the review itself

One review.
One honest assessment.

Use the free check to see whether a legitimate Google route may exist for your situation.

Check a Google review ↗