For hotels, guesthouses & vacation rentals

One review moves
your ranking, not just your rating.

On Booking.com, Airbnb and Google Maps alike, ranking position is tied to review velocity and score — a single fabricated or off-topic review can cost bookings well beyond the one star it adds. We assess whether the review itself breaches Google's policy (not a real guest, wrong property, harassment, exposed personal data), separate from anything you'd need to raise directly with Booking.com or Airbnb's own review teams.

Check a Google review ↗See what this covers ↓
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Situations we actually see

What this looks like
for hotels & vacation rentals.

Every case still starts with the same policy check — these are the situations where hotels & vacation rentals most often have a real route worth checking.

Worth a free check

Situations like these.

  • ✓ A review is left for the wrong property or a different chain location entirely
  • ✓ The reviewer never checked in, and no booking record matches the dates claimed
  • ✓ A review describes a dispute (a deposit, a cancellation fee) as if it were a service failure
  • ✓ Reviews arrive in a short burst after a public dispute or a negative press mention
Usually not a removal route

We do not file cases for these reasons.

  • — A real customer gives a low rating
  • — The review is unpleasant but expresses an opinion
  • — There is no policy ground or supporting context
  • — The objective is to hide genuine criticism

Hotels & Vacation Rentals FAQ

Questions we hear
most often.

We're also disputing this on Booking.com/Airbnb — can you help with that too?+

Reviewell's casework covers Google reviews and Business Profile content specifically. Other platforms have their own report flows; we can point you to the right one, but a Booking.com or Airbnb dispute runs through their own process.

A guest is threatening a bad review unless we refund them — what now?+

Don't negotiate under that threat, and don't offer anything in exchange for a review being changed or removed — both sides of that trade can violate platform rules. Document the message and talk to us about the review once (if) it's posted.

Do multi-location groups get a different process?+

Each property is its own business profile and case, but if you manage several locations we can talk about a single point of contact — see the CSV import option for adding several profiles' worth of reviews at once.

Start with the review itself

One review.
One honest assessment.

Use the free check to see whether a legitimate Google route may exist for your situation.

Check a Google review ↗