For online stores & e-commerce brands

One bad-faith review
outranks a thousand good orders.

An online store's reputation lives almost entirely in its review score — there's no in-person relationship to fall back on, so a single review claiming a scam, a non-delivery or counterfeit goods can sit permanently ahead of genuine feedback. We assess whether the review breaches Google or Trustpilot-style platform policy (no matching order, a competitor's account, defamatory claims presented as fact) before anything else.

Check a Google review ↗See what this covers ↓
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Situations we actually see

What this looks like
for webshops & e-commerce.

Every case still starts with the same policy check — these are the situations where webshops & e-commerce most often have a real route worth checking.

Worth a free check

Situations like these.

  • ✓ A review claims non-delivery or fraud with no matching order number, email or name in your system
  • ✓ The review appears to come from a competitor account, or references a brand/product you don't sell
  • ✓ A dispute already resolved through a refund or replacement is still framed publicly as an unresolved scam
  • ✓ A cluster of similar reviews appears right after a chargeback dispute or a public callout on social media
Usually not a removal route

We do not file cases for these reasons.

  • — A real customer gives a low rating
  • — The review is unpleasant but expresses an opinion
  • — There is no policy ground or supporting context
  • — The objective is to hide genuine criticism

Webshops & E-commerce FAQ

Questions we hear
most often.

We already refunded this customer — can the review still come down?+

A resolved dispute doesn't automatically qualify for removal; a genuine customer's opinion about a genuine (even if resolved) experience usually stays. It's worth a free check regardless — the specific wording sometimes still crosses into a real policy breach.

The review is on Trustpilot, not Google — can you help?+

Our casework is built around Google review and Business Profile policy specifically. Trustpilot and similar platforms have their own report and dispute processes — we can point you toward the right one.

Someone is leaving reviews under different names for the same order — is that worth flagging?+

Yes — a coordinated or repeated posting pattern around one dispute is exactly the kind of evidence a case reviewer needs; save the timestamps and wording similarities before starting a check.

Start with the review itself

One review.
One honest assessment.

Use the free check to see whether a legitimate Google route may exist for your situation.

Check a Google review ↗